Customer service excellence

In this workshop we will discuss:

Who are your customers? What value do they derive from your products or services?

We are all customers. What delights us? What makes us angry?

A happy customer – what can they do for your business?

The seven essential elements of Customer Service Excellence

Customer Service – it is a culture

Customer Service myths and legends

How can each of our businesses improve and agree three actions to do straight away.

At the close of the workshop you will have a clear understanding of what drives customer service excellence and will have an insight into how to develop customer service within your business.